This was a nice clean hotel to visit. Would recommend to anyone who is visiting from out of town.
The rooms is clean and fresh.
Room was ok. But, I made my reservation through my Choices account online and requested a roll away bed since they only had king rooms available. Upon check in I was told they were out of roll aways. I told her I requested it on may reservation and was questioned as to why I did not call in advance about the roll away because there was no magic light that went off when one was requested. She went and looked again to see if she could find one she might have overlooked. She came back and said she found one but it was not in good shape and did not recommend it. When I received my statement the next morning I realized I was charged for the roll away. When I asked to be credited for it the same lady from the night before was back again. She attempted to give me a credit and had major issues with getting it corrected. She called her manager to get assistance and told him that I looked at the bed and refused it. I NEVER LAID EYES ON THE ROLL AWAY BED. She flat out lied to her manager. Major customer service issues.
Computer system was down, and they couldn't check me in. Would not check to see if a room was available even though I had a printed reservation. Ended up going to the Holiday inn across the street.
Good comfortable beds, hotel wasnt to bad for the price. I will definitely come back. Free breakfast as well and close to good restaurants.
The staff are very helpful and friendly.
Enjoyed our long term stay and pet-friendly is a plus to this hotel.
Comfort Inn is a US Lodging based in Cleveland, Mississippi. Comfort Inn is located at 807 N Davis Ave, Cleveland, MS 38732, USA.
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